Stop the e-mail chaos around complaints.
Time for your own portal.
claimandgain brings you, your suppliers and your internal departments together on one platform: structured 8D, 6D and 4D processes with enforceable root cause analysis (5-Why, Ishikawa, brainstorming), automated deadlines and status e-mails, every piece of evidence right on the case – compliant with ISO 9001 and IATF 16949.
yourcompany.claimandgain.de · ready in minutes
Still losing time to e-mail chaos?
This is how a shared portal changes daily life between quality management and suppliers – secure, transparent, in one place.
Today Complaints via e-mail & Excel
- Chasing via Outlook: “Did you receive my e-mail?”
- Photos and inspection reports scattered across inboxes and folders
- Excel lists with inconsistent statuses – KPIs count wrong
- Deadlines live in someone’s head or personal calendar
- Holiday or sick-leave cover spends hours finding their way in
- Internal alignment buried in mail threads: “Let me check my e-mails”
- 8D reports stay half-finished – repeat defects follow
With claimandgain One portal for both sides
- The system drives the process – manual chasing disappears
- All details, attachments and evidence on one page, on the case
- Live status for everyone involved – all see the same state
- Deadlines are reminded and escalated automatically
- Internal communication documented right on the claim – nothing gets lost
- Search time: zero – colleagues take over seamlessly
- The complete case as an audit-proof PDF at any time
Everything your quality management needs. Nothing that slows it down.
claimandgain bundles the entire complaint process between you and your suppliers in one place – instead of e-mail threads and Excel lists.
One portal for you and your suppliers
You and your suppliers work on the same case. All details, attachments and evidence on one page – also on your smartphone. And everyone works in their own language: German, English, Polish or Hungarian.
Never chase deadlines again
The escalation matrix automatically reminds suppliers of open tasks and escalates overdue items – configurable per discipline.
Every status change reports itself
From “You have a new complaint” to “Customer accepted”: automatic e-mails accompany every step – with a deep link into the case, one click and you are there.
Audit-proof in one click
A complete change history for every case – audit-ready for ISO 9001, IATF 16949 and AQAP 2110. Embedded photos and inspection reports, one-click PDF export with your own logo.
Search time: zero
8D reports, photos and documents are instantly at hand. Holiday or sick-leave cover? The live status makes every handover seamless.
KPIs instead of gut feeling
Defect sources, complaint reasons and lead times at a glance – the basis for supplier evaluation and continuous improvement.
Root cause analysis that stands up in audits
You set the method – your supplier has to analyse properly. 5-Why, Ishikawa or brainstorming: chosen at creation, completed in D3, documented in the 8D report.
Ishikawa (6M fishbone)
Causes mapped visually across man, machine, material, method, environment and measurement – a real diagram in the portal and in the PDF report.
5-Why – twofold or threefold
Why did it occur? Why was it not detected? Optionally: why was it not prevented? Guided chains instead of empty text boxes.
Brainstorming mind map
Collect ideas, branch them out, capture the root cause – the mind map grows with you and lands in the report as a graphic.
- ✓ The auditor asks for your methodology? You show it – in black and white in the 8D report.
- ✓ No more “root cause: operator error”.
- ✓ You define the required method at creation – the responder cannot bypass it.
One system for every nonconformity
Supplier complaint or internal deviation – the same 8D workflow, the same deadlines, one audit trail, one dashboard. One truth instead of two lists.
- ✓ The internal Excel deviation list next to your supplier process is history.
- ✓ Quality KPIs internal and external – at a glance, cleanly separated by filter.
- ✓ Strict tenant and role separation: suppliers are guaranteed never to see internal cases.
- ✓ An internal responder instead of a supplier – assigned in one click, chased by the same deadline engine.
Your quality cockpit
Open cases, overdue items, lead times, top suppliers, trend – live and filterable by period, supplier, status, process type and internal/external. The state of your complaint management in ten seconds.
- ✓ Overdue cases jump out at you – before your customer calls.
- ✓ Every filtered view is a shareable link – perfect for the management review.
- ✓ The rejection rate as an early warning for your supplier rating.
Your own portal in three steps
No IT project, no roll-out phase. You set up your portal yourself – we take care of operations, updates and security.
Create a demo portal
Register your company for free and test the portal with sample data – no obligation, no payment details.
Configure your portal
Upload your logo, adapt complaint reasons and defect sources, set up e-mail templates, create users and roles.
Invite your suppliers
Invite your suppliers by e-mail and create your first complaint. From now on, communication runs structured through the portal.
Transparent pricing, cancel monthly
A subscription instead of a six-figure software project. All plans include hosting in Germany, updates and support.
The full feature set for small QM teams.
- Up to 3 users
- All core features included (see below)
- All updates and new features included
For companies with an ongoing complaint volume.
- Up to 15 users
- All core features included (see below)
- All updates and new features included
For corporations and special requirements.
- Unlimited users
- Multiple sites
- Custom domain available
- Individual customisations available
Included in every plan
- Unlimited supplier accounts
- Unlimited read-only accounts for colleagues
- Supplier self-registration
- 4D, 6D and 8D problem-solving depth
- Automatic deadline reminders
- Your own subdomain with branding
- Dashboard and analytics
- Individually configurable defect catalogues
- Complete change history (audit trail) per complaint
- Internal communication on the case – invisible to suppliers
- Multilingual: German, English, Polish, Hungarian – more on request
- Continuous development included
All prices net plus VAT. · 14-day free demo, ends automatically – no payment details required.
Refer a customer – your portal can pay for itself: €30 credit per referred Basic subscription, €70 per Premium – every month, for as long as the referred subscriptions run.*
* Referral programme open to active subscribers. Credit of €30 (Basic) or €70 (Premium) per month and per actively referred subscription, up to 5 redemptions per customer; the credit arises once the referred subscription has been paid and is offset exclusively against your own monthly invoice (no payout, down to €0 at most). Unsolicited advertising messages (spam) lead to exclusion.
Put an end to unmanageable Excel lists
Create your demo portal with sample data in minutes and see for yourself how much time your team saves. Questions first? Write to us – we answer personally.