Stop the e-mail chaos around complaints.
Time for your own portal.
Supplier complaints, internal nonconformities and complaints from your customers – one portal, one 8D process, one history. For quality managers in automotive and industrial supply.
yourcompany.claimandgain.de · ready in minutes
Still losing time to e-mail chaos?
This is how a shared portal changes daily life between quality management and suppliers – secure, transparent, in one place.
Today Complaints via e-mail & Excel
- Chasing via Outlook: “Did you receive my e-mail?”
- Photos and inspection reports scattered across inboxes and folders
- Excel lists with inconsistent statuses – KPIs count wrong
- Deadlines live in someone’s head or personal calendar
- Holiday or sick-leave cover spends hours finding their way in
- Internal alignment buried in mail threads: “Let me check my e-mails”
- 8D reports stay half-finished – repeat defects follow
With claimandgain One portal for both sides
- The system drives the process – manual chasing disappears
- All details, attachments and evidence on one page, on the case
- Live status for everyone involved – all see the same state
- Deadlines are reminded and escalated automatically
- Internal communication documented right on the claim – nothing gets lost
- Search time: zero – colleagues take over seamlessly
- The complete case as an audit-proof PDF at any time
Everything your quality management needs. Nothing that slows it down.
claimandgain bundles the entire complaint process in one place – with suppliers, in-house and with customers. Instead of e-mail threads and Excel lists.
8D, 6D and 5D as a guided process
Every discipline with mandatory fields, deadlines and approval. No step is skipped, no report stays half finished. 5D report – short form of the 8D per VDA: D2 Problem description · D3 Immediate actions · D4 Root cause analysis · D5 Corrective actions (D1 Team = contact person).
Three complaint directions in one system
To suppliers, in-house, from customers. Same method, same analytics, separate visibility.
Supplier scorecard with traffic-light rating
Response time, rejection rate, on-time rate and repeat rate per supplier – as an overview, in detail and as a PDF for the supplier review meeting.
Root cause analysis with four methods
2×5-Why, 3×5-Why, Ishikawa and brainstorming mind map – visual, right in the root cause analysis discipline, documented in the 8D report.
Quality costs and Pareto
Defect hotspots by catalogue, calculated quality costs per complaint, trend over time, drill-down to the individual case.
Group approval instead of single clicks
Accept whole groups in one go. Reject only with a reason – the supplier knows immediately what is missing.
Question per discipline
Questions to the supplier where they belong: at the step, not in an e-mail thread. Separate from internal communication.
Automatic reminders and escalation
Deadlines run, the portal reminds – the responder, their team, the creator. Five system rules, custom rules, thresholds and recipients adjustable per company.
Blocking card in one click
The blocking card as a PDF straight from the complaint – for goods receipt and warehouse.
Detect repeat complaints
Already when creating a complaint, the portal flags it if the same part number or the same supplier with a similar defect has been complained about before.
Audit-proof documentation
Complete change history per case, PDF export with logo and history. For ISO 9001, IATF 16949 and AQAP 2110.
Process map and organisation chart
Management, core and support processes as a map, organisation chart with heads and staff units – maintained by dragging, exported as PDF for audits and the QM manual.
Four languages, automatically
German, English, Polish, Hungarian. Every user works in their own language, every e-mail goes out in the recipient's language.
Four roles, clear boundaries
Administrator, employee, supplier, customer. Internal communication stays internal. Supplier and customer accounts are free and do not take up a user seat.
Suppliers and customers register themselves
You approve, the portal sets them up. Quick guide for suppliers in four languages included.
Works-council-friendly – from day one
claimandgain logs complaints, not people. The history shows abbreviations instead of names, there is no metric per employee and no login records, and every disclosure of names is recorded traceably. That makes the works agreement a formality – we supply the information sheet and a model agreement.
Information sheet for the works council (PDF, German) · Model works agreement (PDF, German)
Root cause analysis that stands up in audits
Four methods, one choice per complaint. Completed visually, documented in the 8D report, traceable in the audit.
2×5-Why
Why did the failure occur? Why was it not detected? Two chains down to the root cause.
3×5-Why
Additionally: why did the organisation not prevent the occurrence? For cases where the process cause matters.
Ishikawa (6M)
Man, machine, material, method, environment, measurement – as a fishbone, right in the browser.
Brainstorming mind map
Collect causes, branch them out, capture the root cause. For teams that organise first and decide afterwards.
- ✓ The auditor asks for your methodology? You show it – in black and white in the 8D report.
- ✓ No more “root cause: operator error”.
- ✓ You define the required method at creation – the responder cannot bypass it.
Three directions, one portal
Complaints have a direction. Until now each had its own tool: Excel for suppliers, e-mail for in-house, the OEM's customer portal for everything coming from outside. claimandgain brings all three together in one 8D process.
To suppliers
You raise the complaint, the supplier responds in the portal – discipline by discipline, with deadlines, questions and approval. No attachments, no versions, no searching the inbox.
In-house
Internal nonconformities run through the same process, visible only to your team. Same method, same KPIs, without any supplier finding out.
From customers
Your customer complains to you – and evaluates your 8D response right in the portal. You process it, they approve it. One case, one history, instead of weeks of e-mail ping-pong.
Your quality cockpit
The KPIs a quality manager really needs – without an Excel export.
- ✓ Open, overdue and completed complaints at a glance
- ✓ Pareto by defect catalogue: which defect types make up the bulk
- ✓ Quality costs: calculated per complaint, as a trend and per supplier
- ✓ Drill-down: from the number to the individual case in one click
- ✓ Supplier scorecard with traffic-light rating – see next section
Evaluate suppliers, don't guess
The scorecard is built from the complaints you process anyway. No extra maintenance, no gut-feeling rating at year end.
Rating at a glance
Every supplier with a green, yellow or red status – based on a fixed, transparent set of rules that applies equally to all suppliers.
Detail per supplier
Count, response time, lead time, rejection rate, on-time rate, repeats – with a direct jump into the complaint.
PDF for the supplier review meeting
One click, one document. With logo, period and figures the supplier can follow.
Your own portal in three steps
No IT project, no roll-out phase. You set up your portal yourself – we take care of operations, updates and security.
Create a demo portal
Register your company for free and test the portal with sample data – no obligation, no payment details.
Configure your portal
Upload your logo, adapt complaint reasons and defect sources, set up e-mail templates, create users and roles.
Invite your suppliers
Invite your suppliers by e-mail and create your first complaint. From now on, communication runs structured through the portal.
Transparent pricing, cancel monthly
A subscription instead of a six-figure software project. All plans include hosting in Germany, updates and support.
The full feature set for small QM teams.
- Up to 3 users
- All core features included (see below)
- All updates and new features included
For companies with an ongoing complaint volume.
- Up to 15 users
- All core features included (see below)
- All updates and new features included
For corporations and special requirements.
- Unlimited users
- Multiple sites
- Custom domain available
- Individual customisations available
User seats are for your team. Supplier and customer accounts are unlimited and free in every plan.
Add-on module Audit (from Premium): try free for 30 days, price on request.
Included in every plan
- Unlimited supplier and customer accounts
- Unlimited read-only accounts for colleagues
- Supplier self-registration
- 5D, 6D and 8D problem-solving depth
- Automatic deadline reminders
- Your own subdomain with branding
- Dashboard and analytics
- Individually configurable defect catalogues
- Complete change history (audit trail) per complaint
- Internal communication on the case – invisible to suppliers
- Multilingual: German, English, Polish, Hungarian – more on request
- Continuous development included
All prices net plus VAT. · 14-day free demo, ends automatically – no payment details required.
Refer a customer – your portal can pay for itself: €30 credit per referred Basic subscription, €70 per Premium – every month, for as long as the referred subscriptions run.*
* Referral programme open to active subscribers. Credit of €30 (Basic) or €70 (Premium) per month and per actively referred subscription, up to 5 redemptions per customer; the credit arises once the referred subscription has been paid and is offset exclusively against your own monthly invoice (no payout, down to €0 at most). Unsolicited advertising messages (spam) lead to exclusion.
Put an end to unmanageable Excel lists
Create your demo portal with sample data in minutes and see for yourself how much time your team saves. Questions first? Write to us – we answer personally.