Blog

Knowledge for your complaint management

Practical guides on 8D, supplier complaints and quality management – drawn from daily work with QM teams in the automotive and manufacturing industries.

AQAP 2110: the NATO standard in complaint management

Suppliers in the defence supply chain encounter AQAP 2110. What the standard requires beyond ISO 9001 – and what that means for 8D, evidence and change history.

The 8D report: structure, deadlines and template

All eight disciplines explained – with the typical deadlines of the automotive industry and a structure you can adopt right away.

8D vs. 5-Why: which method when?

Two tools, one goal – but very different use cases. When a quick root-cause analysis is enough, and when you need the full 8D process.

Complaint management software: Excel, e-mail or portal?

Why Excel lists fail in day-to-day complaint handling, what good software must deliver – and which selection criteria really matter.